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INTERNATIONAL CUSTOMER SERVICE


TO PLACE AN ORDER:


Customers who want to have orders shipped outside of the United States can shop Simplicity.com, placing items of interest into their shopping cart. Once you have confirmed the items in your cart are ready to be purchased, proceed to checkout and click on the 'International Checkout' button. Upon clicking the 'International Checkout' button, your shopping cart will be transferred to a trusted third-party company for the processing and shipping of your order. Please read below for complete details.


Simplicity.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. International Checkout currently offers service to 250 countries.


Clicking the 'International Checkout' button will transfer your shopping cart to the International Checkout site. In order to complete your order, you will need to fill in your shipping and billing information on the International Checkout website. International Checkout will then process your payment and guarantee delivery. Once you checkout via 'International Checkout' they become responsible for all billing, shipping and customer service issues related to your International order. You may review International Checkout's terms & conditions via the following URL: http://internationalcheckout.com/cs.php


Once your order is completed, all inquiries should be directed to:

International Checkout maintains customer service telephone numbers in many countries. If your country is not listed below, please contact International Checkout via email or via one of the other numbers.


support@internationalcheckout.com
Customer Service Hours: 8 am to 6 pm PST
USA and Canada Toll-Free: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Brazil Phone : +55.(11)3717.5368
Denmark Phone : +45.369.50312
Dominican Republic Phone : +1809.202.3017
Finland Phone : +358.(02)3619.0437
Hong Kong Phone : +852.8175.6057
Ireland Phone : +01 443 3715
Japan Phone : +81.50553.46826
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
Sweden Phone : +46.4069.35779


INTERNATIONAL ORDER FAQ:

How do I place an order to be shipped to an International destination? Please read the section "To Place an Order" above for information on placing order.


Can I check the status of my international order? To check the status of your order or track your package, please log in to your International Checkout account at https://www.internationalcheckout.com/login.php.


Who should I contact about Simplicity.com product or technique inquiries? Please contact one of Simplicity's consumer service representatives at +001-615-501-4065 or +001-615-501-4024


Can I return my order if the item is damaged or I have changed my mind? Returns on International orders are handled according to Simplicity.com's normal return policy Returns, with the assistance of International Checkout customer service representatives. If you wish to return an item, please contact International Checkout via the email or telephone numbers listed below the next question.


Who should I contact about my international order? International Checkout maintains customer service telephone numbers in many countries. If your country is not listed below, please contact International Checkout via email or via one of the other numbers.


support@internationalcheckout.com
Customer Service Hours: 8 am to 6 pm PST
USA and Canada Toll-Free: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Brazil Phone : +55.(11)3717.5368
Denmark Phone : +45.369.50312
Dominican Republic Phone : +1809.202.3017
Finland Phone : +358.(02)3619.0437
Hong Kong Phone : +852.8175.6057
Ireland Phone : +01 443 3715
Japan Phone : +81.50553.46826
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
Sweden Phone : +46.4069.35779


PRODUCT and TECHNIQUE INQUIRIES:


For information about any of our products, sewing and fit help, please contact us in via one of the following ways: E-Mail Us Contact us by email, orderassist@simplicity.com Phone Us To contact our Consumer Service department by phone, please call +001-615-501-4065 or +001-615-501-4024